Terms of Service

1. Acceptance

These Terms of Service ("Terms") govern access to and use of the repliboplatform ("replibo", the "platform", "we"), offered at https://app.replibo.com. By creating an account, connecting an Instagram profile, or otherwise using the service, you (the "Customer") confirm that you have read, understood, and fully accepted these Terms.

If you do not agree with any clause, please do not use replibo.

2. Service description

replibo is a SaaS platform that automates public and private replies (Private Replies) to comments on Instagram professional accounts (Business or Creator), using exclusively Meta Platforms's official APIs. To operate:

• The Customer must connect their Instagram account via Meta's official OAuth flow, explicitly authorizing the requested permissions.
• Automations comply with Meta's policies, including rate limits and response windows.
• The Customer is solely responsible for the rules they configure and the content sent through them.

3. Eligibility and registration

• You confirm you are 18 years old or older and have full legal capacity.
• The information you provide must be truthful, complete, and up to date.
• The connected Instagram account must be a professional account (Business or Creator) and linked to a Facebook Page, as required by Meta.
• You must have legitimate right and authorization to operate the Instagram account you connect to replibo.

4. Acceptable use

You agree NOT to use replibo to:

• Send spam, unsolicited bulk messaging, or content that violates Instagram Community Guidelines orMeta Platform Terms.
• Mislead, manipulate, or harm end-users of your profiles (phishing, scams, impersonation, etc.).
• Circumvent API limits, resell tokens, or transfer the account to unauthorized third parties.
• Configure automations on third-party accounts without express authorization.
• Send illegal, defamatory, discriminatory, violent, sexual content involving minors, or content that infringes intellectual property rights.
• Reverse engineer, decompile, or otherwise attempt to access the platform's source code through unauthorized means.

Violation of this section allows replibo to immediately suspend or terminate your account, without refund.

5. Plan, payment, and cancellation

Prices, billing, trial periods, and usage limits are described on the pricing page or in the applicable commercial agreement. For payment delinquency beyond 10 days, access may be suspended; beyond 30 days, terminated. The Customer may cancel at any time; cancellation stops future renewals but does not entitle proportional refund of the current cycle, unless legally required.

6. Intellectual property

All code, design, brand, logo, and documentation of replibo belong to replibo and/or its licensors. The subscription grants the Customer a limited, non-transferable, revocable license to use the platform for their own commercial purposes during the plan's term.

Content created by the Customer (rules, reply text, etc.) remains the Customer's; they merely authorize replibo to use it to operate the contracted service.

7. Privacy

Personal data processing is governed by our Privacy Policy, an integral part of these Terms.

8. Dependence on Meta and availability

replibo depends entirely on Meta Platforms's APIs and policies. Changes, temporary unavailability, or restrictions imposed by Meta — including permission revocation, endpoint contract changes, rate limits, or app suspension — may fully or partially affect the service, without constituting breach by replibo.

We target 99% monthly availability, excluding scheduled maintenance windows and events outside our infrastructure.

9. Limitation of liability

To the maximum extent permitted by law, replibo shall not be liable for:

• Loss of profits, loss of opportunity, indirect, incidental, or special damages arising from the use or inability to use the platform.
• Decisions taken or consequences arising from automated messages configured by the Customer, who remains solely responsible for the content and rules.
• Sanctions imposed by Meta on the Customer's account due to inappropriate content sent through the Customer's own rules.

replibo's aggregate liability, in any event, is limited to the amount effectively paid by the Customer in the 12 months immediately preceding the triggering event.

10. Suspension and termination

We may suspend or terminate the Customer's account at any time, upon notice:

• For violation of these Terms or Meta's policies;
• For non-payment;
• To comply with a court order or competent authority;
• For imminent security risk to the platform or other customers.

After termination, obligations regarding confidentiality, intellectual property, and limitation of liability remain in force for the legal period.

11. Changes to the Terms

We may change these Terms at any time. Material changes will be communicated by email or within the dashboard with reasonable notice. Continued use after the effective date implies acceptance of the new Terms.

12. Governing law and venue

These Terms are governed by the laws of the Federative Republic of Brazil. For consumer-law issues, the Customer's domicile court is elected; for other matters, the court at replibo's headquarters.

13. Contact

Questions about these Terms: contact@replibo.com.